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Help
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Frequently Asked Questions
I just paid for a report. When do I receive it?
I just paid for a report. When do I receive it?
Reports are not sent via email. You can find your reports in "My Folder" If you paid using an account, you will be taken to "My Folder" as soon as you confirm payment. If you paid by credit card, the last step of the payment process shows a screen with a button "Get Reports". This button will close the pop-up window and return you to "My Folder". "My Folder" now has a list of all your purchases. The ones you just paid for all have a "View" and "PDF" button next to them. Also note, the status says "Purchased" You can use the Lost your order? option on the menu to retrieve any paid order, and also get a receipt. I just want the dimensions of a property. How can I do this?
There are three ways to get the dimensions of a property:
![]() Using the Measure tool on the map You need to use the Interactive Map service. Select the Measure tool from the toolbar.
Click on points around the shape. A red dot will appear where you click, and a red line joins points. "Total" is the cumulative distance of the red line. "Segment" is the distance between the last point selected, and the current location of the cursor. In the example, the first point is on the right (next to number 8) The next 5 points are along the curve of the road, and the most recent point is on the back boundary. The accuracy is dependent on the map data, and on how closely you click on the boundary of the property. In the example, we have stylised the curve into short straight segments.
Go to the Interactive Map service
![]() Detailed Property Report You need to use the Reports service.
The accuracy of these dimensions is based on the accuracy of the digitised map. The report includes the land area, but may not have dimensions for non-straight lines, and lines under a minimum length. Go to the Reports service
![]() Copy of Plan You need to use Landata's Titles and Property Certificates service.
These plans include accurate, legal dimensions for property boundaries for both curves and straight lines.
Go to the Title and Property Certificates service (https://www.landata.vic.gov.au) The website is down. I can't access the map. I get "address not found" errors.![]() The website is highly likely not "down". The most common cause of these problems is a cache issue. Because the site is constantly updated and improved, various pages and scripts are replaced with new ones of the same name. You are probably looking at a locally cached copy of one part, and a new copy of another part, and they can't communicate. eg you need "getmap.jsp" and "map.jsp". Your cache has stored a local copy of "map.jsp" from a previous session, and tries to use it with the newly downloaded "getmap.jsp". Things don't work right. This is because "getmap.jsp" is trying to get something from "map.jsp" which does not exist on your copy. What you need to do You need to clear the cache.
If this does not fix the problem, your next step is to contact your ISP. They have a proxy server, with a cache of its own. They may need to clear that too. I can't see the map. I get no image.
Is there anywhere else online that has the same information for other states?
Australian Capital Territory: http://www.planning.act.gov.au | http://www.actmapi.act.gov.au
How can I find out the name of the owner of a property?
You need a Register Search Statement. This is commonly known as a Title.
The Register Search Statement is the modern electronic representation of the title information. It replaces earlier paper forms of Titles.
Go to the Title and Property Certificates service (https://www.landata.vic.gov.au) |